Our Services Team at PAC Storage provides NAS storage and SAN storage support and customer care, including assistance with installation, configuration, warranty, and repair. We offer tech support for the life of your product during the hours 7 am to 6 pm PST Monday through Friday, and Our Field Systems Team is on call to assist with any urgent issues.

icon_widget_image Monday-Friday: 7am to 6pm icon_widget_image 27141 Aliso Creek Rd STE 225, Aliso Viejo, CA 92656 icon_widget_image (949) 401-9645 icon_widget_image

Client Tech Support FAQ:

Assistance with Installation, Configuration, Warranty and Repair.

Client Tech Support FAQ:

Where do I get the latest PAC Storage updates?

How do I install the hard drive into the drive tray and enclosure for PS 3060L-4060L?

How do I gather PAC Storage Diagnostic Logs?

How do I rebuild a drive?

How do I replacing a disk drive in the 3000 Series System?

Where do I find PAC Storage Firmware Updates?

How do I install the Hard Drive into the Drive Tray and Enclosure for PS3000 or PS4000 60 Bay?


PAC Storage has options for an on-site spares kit that can reside at your location with hardware including power, fans, controllers, and even a chassis and drives. This program enables our customers to have spares on location to support their system.  This spares kit gives you instant troubleshooting and hardware resolution in combination with the warranty’s technical phone support.  The identified components can then be advanced-replaced for constant availability.