CONTACT US

Our Services Team at PAC Storage provides NAS storage and SAN storage support and customer care, including assistance with installation, configuration, warranty, and repair. We offer tech support for the life of your product during the hours 7 am to 6 pm PST Monday through Friday, and Our Field Systems Team is on call to assist with any urgent issues.

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(949) 401-9645sales@pacstorage.comMon - Fri 7:00am - 6:00pm, Sat - Sun - CLOSED
(949) 360-1796  
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Product Documents

SPEC SHEETS

Product Title Release Date Download
PS Gen3 PAC Storage PS Gen3 40/60/90 Bay Spec Sheet 04/2023 Download
PS Gen3 PAC Storage PS Gen3 Family Spec Sheet 04/2023 Download
PS NVMe Gen4 PAC Storage PS Gen4 NVMe Spec Sheet 07/2023 Download
Scale-Out NVMe PAC Storage Scale-Out NVMe NAS Spec Sheet 09/2021 Download
All Flash Array PAC Storage All Flash Spec Sheet 01/2020 Download
PS 4000 PAC Storage PS 4000 Next Gen Spec Sheet 01/2020 Download
Scale Out NAS PAC Storage Scale-Out NAS Spec Sheet 01/2020 Download
PS 3000 Gen2 PAC Storage PS 3000 Gen2 Spec Sheet 01/2020 Download
All Flash Scale-Out NAS PAC Storage All Flash Scale-Out NAS Spec Sheet 01/2020 Download

MANUALS

Product Title Release Date Download
PS 3000-4000 Gen3 PAC Storage PS 3000-4000 Gen3 Manual 01/2024 Download
PS-PSe U.2 PAC Storage PS-PSe U.2 Series Manual 08/2023 Download
PAC GUI PAC Storage User Management Interface Guide 10/2020 Download
PS Series Gen1 PAC Storage PS Gen1 Series User Guide v1.0 08/2016 Download
All Flash Gen1 PAC Storage All-Flash Series Gen1 Manual 09/2018 Download
PS 2000 PAC Storage PS 2000 Series HDD Manual v1.1 02/2016 Download
PS 2000 All Flash PAC Storage PS 2000 Series All Flash Manual v1.0 08/2018 Download
PS Series Gen2 PAC Storage PS 3000-4000 Gen2 Family Manual v1.3 08/2020 Download
PS 4000 Next Gen PAC Storage PS 4000 Next Generation Series Manual v1.0 11/2019 Download
PS 4000 All Flash PAC Storage PS 4000 All Flash Next Generation Series Manual v1.0 02/2020 Download
Scale Out NAS PAC Storage Scale-Out NAS Manual v1.0 02/2020 Download
Scale Out NAS PAC Storage Scale-Out NAS Family User Guide v1.3 11/2019 Download
PAC User Interface PAC Storage Web-Based User Interface Manual 06/2023 Download

PERFORMANCE DOCUMENTS

Product Title Release Date Download
PS Series Gen3 PAC Storage PS Gen3 Product Line Performance Report 12/2022 Download
PS Series Gen2 PAC Storage PS Gen2 Product Line Performance Brief 02/2021 Download
PSV Series PAC Storage Video Optimized NAS Performance Brief 10/2020 Download
PS 3000-4000 Gen2 PAC Storage PS 3000-4000 Gen2 Performance Report 08/2020 Download
PS 3000 Gen2 SSD PAC Storage PS 3000 Gen2 SSD Performance Report 08/2020 Download
Scale Out NAS PAC Storage Scale Out NAS Performance Brief 09/2020 Download

WHITE PAPERS

Veeam for All PS New Veeam V12 Ransomware Defense 08/2023 Download
PS Series Gen3 New Read Write Extreme Cache Feature 04/2023 Download
PS Series Gen2 PAC Storage PS Gen2 Series Technical Overview 12/2017 Download
Scale Out NAS PAC Storage Scale-Out NAS Family White Paper v1.1 01/2020 Download
Scale Out NAS PAC Storage Scale-Out NAS POC 12/2019 Download
Scale Out NAS PAC Storage Scale-Out NAS Technical Overview 12/2019 Download
Cloud Gateway PAC Storage Cloud Gateway Best Practices 08/2019 Download

FIRMWARE

Product Title Release Date Download
Release Notes
RN 1.49C.14 (Gen-1 & 2) Release Notes for Firmware ver. 1.49C.14, Including PS2000, PS3000 & PS4000 Series Gen-1/2 RAID Systems

Starting from firmware ver 1.49C.14, all PS Gen-1/2 code was merged, therefore release notes for FW ver.1.48.x and older can be found in FW ver. 1.47L.04

NOTE: Requires system shutdown to upgrade system.

 01/2021 Download
RN 1.47L.04 (Gen-1) Release Notes for firmware ver. 1.47L.04, Including PS2000, PS3000 & PS4000 Series Gen-1 RAID Systems 09/2020 Download

Firmware Updates

Current Firmware Updates
Product Title Release Date Download
PS 2000 Series
PS 2000 12-Bay (Gen-1) PS 2012R_Gen-1  Firmware Release v1.49C.14
(Requires system shutdown to upgrade)		 01/2021 Download
PS 2000 16-Bay (Gen-1) PS 2016R_Gen-1  Firmware Release v1.49C.14
(Requires system shutdown to upgrade)		 01/2021 Download
PS 2000 24-Bay (Gen-1) PS 2024R_Gen-1  Firmware Release v1.49C.14
(Requires system shutdown to upgrade)		 01/2021 Download
PS 2000 24-Bay (Gen-1) PS 2024RB_Gen-1  Firmware Release v1.49C.14
(Requires system shutdown to upgrade)		 01/2021 Download
PS 2000 24-Bay (Gen-1) PS 2024SB_Gen-1  Firmware Release v1.49C.14
(Requires system shutdown to upgrade)		 01/2021 Download
PS 3000 Series
PS 3000 12-Bay (Gen-1) PS 3012R_Gen-1  Firmware Release v1.47L.04 06/2020 Download
PS 3000 60-Bay (Gen-1) PS 3060R_Gen-1  Firmware Release v1.47L.04 12/2020 Download
PS 3000 60-Bay (Gen-1) PS 3060R_Gen-1  Firmware Release v1.49C.14
(Requires system shutdown to upgrade)		 01/2021 Download
PS 3000 60-Bay (Gen-2) PS 3060R2L_Gen-2  Firmware Release v1.49C.14
(Requires system shutdown to upgrade)		 01/2021 Download
PS 4000 Series
PS 4000 16-Bay (Gen-1) PS 4016R_Gen-1  Firmware Release v1.49C.14
(Requires system shutdown to upgrade)		 01/2021 Download
PS 4000 24-Bay (Gen-1) PS 4024RB_Gen-1  Firmware Release v1.49C.14
(Requires system shutdown to upgrade)		 01/2021 Download
All Flash Series
PS 3000 25-Bay (Gen-1) PS 3025RTA_Gen-1  Firmware Release v1.49C.14
(Requires system shutdown to upgrade)		 01/2021 Download
PS 3000 25-Bay (Gen-2) PS 3025R2B_Gen-2  Firmware Release v1.49C.14
(Requires system shutdown to upgrade)		 01/2021 Download
PS 4000 25-Bay (Gen-2) PS 4025R2B_Gen-2  Firmware Release v1.49C.14
(Requires system shutdown to upgrade)		 01/2021 Download
PSV Series
PSV 3000 24-Bay PSV 30242  Firmware Release v1.49C.14
(Requires system shutdown to upgrade)		 01/2021 Download

Previous Firmware Releases
PS 2000 Series
PS 2000 12-Bay (Gen-1) PS 2012R_Gen-1  Firmware Release v1.47L.10 09/2020 Download
PS 2000 16-Bay (Gen-1) PS 2016R_Gen-1  Firmware Release V1.47L.04 06/2020 Download
PS 2000 24-Bay (Gen-1) PS 2024R_Gen-1  Firmware Release v1.47L.04 06/2020 Download
PS 2000 24-Bay (Gen-1) PS 2024R_Gen-1  Firmware Release v1.47L.15 (supporting MTU-9000) 09/2020 Download
PS 2000 24-Bay (Gen-1) PS 2024RB_Gen-1  Firmware Release v1.47L.04 06/2020 Download
PS 2000 24-Bay (Gen-1) PS 2024RB_Gen-1  Firmware Release v1.47L.15 (supporting MTU-9000) 09/2020 Download
PS 2000 24-Bay (Gen-1) PS 2024SB_Gen-1  Firmware Release v1.47L.04 06/2020 Download
PS 3000 Series
PS 3000 60-Bay (Gen-1) PS 3060R_Gen-1  Firmware Release v1.47L.04 06/2020 Download
PS 4000 Series
PS 4000 16-Bay (Gen-1) PS 4016R_Gen-1  Firmware Release v1.47L.04 06/2020 Download
PS 4000 24-Bay (Gen-1) PS 4024RB_Gen-1  Firmware Release v1.47L.04 06/2020 Download
All Flash Series
PS 3000 25-Bay (Gen-1) PS 3025RTA_Gen-1  Firmware Release v1.47L.04 06/2020 Download
PS 3000 25-Bay (Gen-2) PS 3025R2B_Gen-2  Firmware Release v1.47P.04 06/2020 Download
PS 4000 25-Bay (Gen-2) PS 4025R2B_Gen-2  Firmware Release v1.47P.17 11/2020 Download

VIDEOS

PS 3000/4000 60 Bay

Pac Storage SAN, NAS, Cloud Gateway Data Storage 60 Bay

PURPOSE-BUILT FOR DATA STORAGE ROI

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